Terms of Service

1. Agreement to Terms

By accessing and using Sympa Tours' services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and services operated by Sympa Tours, located in Tinjdad, Errachidia, Morocco.

2. About Our Services

Sympa Tours provides:

• Tourist transportation services including 4x4 vehicles, minibuses, and coaches
• Private transfers to airports and destinations across Morocco
• Guided tours and excursions
• Travel planning and consultation services
• Accommodation booking assistance
• Cultural experiences and activities

3. Booking and Reservations

3.1 Booking Process

• All bookings must be confirmed in writing (email or written contract)
• Bookings are subject to availability and confirmation by Sympa Tours
• We reserve the right to decline any booking request
• Accurate personal information is required for all bookings

3.2 Payment Terms

• A deposit of 30% is required to confirm your booking
• Full payment must be completed 7 days before the service date
• We accept cash, bank transfers, and major credit cards
• All prices are in Moroccan Dirhams (MAD) unless otherwise specified
• Prices may vary due to fuel costs, seasonal demand, or currency fluctuations

4. Cancellation and Refund Policy

4.1 Customer Cancellations

• More than 14 days before departure: Full refund minus 10% administration fee
• 7-14 days before departure: 50% refund
• 3-6 days before departure: 25% refund
• Less than 3 days or no-show: No refund

4.2 Company Cancellations

If Sympa Tours cancels a service due to circumstances beyond our control (weather, mechanical failure, safety concerns), we will:

• Offer a full refund or
• Reschedule at no additional cost or
• Provide alternative comparable service

5. Travel Requirements and Responsibilities

5.1 Customer Responsibilities

• Provide valid identification and travel documents
• Arrive at designated meeting points on time
• Follow safety instructions from drivers and guides
• Respect local customs, laws, and other travelers
• Inform us of any medical conditions or special requirements
• Carry appropriate insurance coverage

5.2 Age and Health Requirements

• Children under 18 must be accompanied by an adult
• Pregnant women should consult their doctor before long trips
• Customers with mobility issues should inform us in advance
• We reserve the right to refuse service to intoxicated individuals

6. Safety and Liability

6.1 Our Commitment to Safety

• All vehicles are regularly maintained and inspected
• Drivers are licensed, experienced, and trained in safety procedures
• We carry comprehensive insurance coverage
• Safety equipment is provided where necessary

6.2 Limitation of Liability

While we take every precaution to ensure your safety and satisfaction:

• Sympa Tours is not liable for delays caused by traffic, weather, or circumstances beyond our control
• Our liability is limited to the cost of services provided
• We are not responsible for personal belongings left in vehicles
• Customers participate in activities at their own risk
• We recommend comprehensive travel insurance

7. Conduct and Behavior

To ensure a pleasant experience for everyone, customers must:

• Treat staff, guides, and other customers with respect
• Follow vehicle capacity and safety rules
• Not smoke in vehicles (smoking breaks will be provided)
• Not consume alcohol in vehicles
• Dispose of waste responsibly
• Respect photography restrictions at certain locations

We reserve the right to terminate services immediately for customers who:

• Behave inappropriately or disruptively
• Endanger themselves or others
• Damage property or equipment
• Violate local laws or customs

8. Changes and Modifications

• Itineraries may be modified due to weather, road conditions, or safety concerns
• We will provide reasonable notice of any significant changes
• Alternative arrangements will be offered when possible
• No compensation is due for minor itinerary changes
• Customers may request changes subject to availability and additional costs

9. Force Majeure

Sympa Tours shall not be liable for any failure to perform its obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, severe weather)
• Government actions or civil unrest
• Transportation strikes or service interruptions
• Pandemics or health emergencies
• Mechanical failures or technical problems

10. Intellectual Property

• All content on our website is owned by Sympa Tours
• You may not reproduce, distribute, or modify our content without permission
• Photos taken during tours may be used for promotional purposes
• Customers who prefer not to be photographed should inform their guide

11. Data Protection and Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

12. Complaints and Dispute Resolution

12.1 Complaint Process

• Issues should be reported immediately to your driver or guide
• Formal complaints must be submitted within 7 days of service completion
• We will investigate and respond within 14 business days
• Documentation and evidence should be provided where possible

12.2 Dispute Resolution

• We will attempt to resolve disputes amicably through negotiation
• Mediation may be used for complex disputes
• Legal disputes will be governed by Moroccan law
• Courts in Errachidia, Morocco will have jurisdiction

13. Website Terms

13.1 Website Usage

• Our website is for informational and booking purposes only
• Information is provided in good faith but may contain inaccuracies
• We reserve the right to update content without notice
• Links to third-party websites are provided for convenience only

13.2 Prohibited Activities

Users may not:

• Use the website for illegal or unauthorized purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Impersonate others or provide false information
• Interfere with website operation or other users' access

14. Changes to Terms

Sympa Tours reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.

We recommend reviewing these terms periodically to stay informed of any updates.

15. Contact Information

For questions about these Terms of Service or our services, please contact us:

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and Sympa Tours regarding the use of our services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.