Last updated: January 2025
1. Information We Collect
At Sympa Tours, we collect information to provide you with the best travel experience possible. This includes:
- Personal Information: Name, email address, phone number, and travel preferences when you book our services or contact us.
- Booking Information: Travel dates, destinations, group size, and special requirements.
- Payment Information: Credit card details and billing information (processed securely through our payment partners).
- Communication Data: Messages, emails, and other communications between you and our team.
- Website Usage: IP address, browser type, pages visited, and time spent on our website through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your tour bookings and reservations
- Providing customer support and responding to your inquiries
- Sending you booking confirmations, travel updates, and important notices
- Improving our services and website functionality
- Marketing communications (only with your consent)
- Complying with legal obligations and ensuring traveler safety
- Preventing fraud and maintaining security
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Hotels, transportation companies, local guides, and other tourism partners necessary to fulfill your booking
- Payment Processors: Secure third-party payment services to process transactions
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Emergency Situations: To ensure traveler safety and provide necessary assistance
- Business Transfers: In the event of a merger, sale, or transfer of our business assets
4. Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it:
- SSL encryption for all data transmission
- Secure servers and databases with access controls
- Regular security audits and updates
- Staff training on data protection and privacy
- Secure payment processing through certified partners
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restrict Processing: Limit how we process your information in certain circumstances
To exercise these rights, please contact us at sympatours@gmail.com
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and website performance
- Provide relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
7. International Data Transfers
As a Morocco-based company serving international travelers, we may transfer your information to other countries for processing. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal, accounting, and reporting requirements
- Resolve disputes and enforce our agreements
- Maintain records for safety and security purposes
Typically, we retain booking information for 7 years and marketing data until you opt out.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (for significant changes)
- Updating the "Last updated" date at the top of this policy
We encourage you to review this privacy policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
12. Governing Law
This privacy policy is governed by the laws of Morocco. Any disputes arising from this policy will be resolved in accordance with Moroccan law and jurisdiction.
